Creating Interest and Overcoming Resistance to Change
By Russ Finney
Once a system begins to exist in concept, further exploration needs to be done to gauge a potential level of interest within the client organization. A solid business case must be developed for initiating the new project. A handful of spirited innovators may be able to drum up real enthusiasm, but genuine interest only comes from top management based on hard and fast facts. List below are a few of the high level reasons for considering either creating, acquiring, or improving business software:
- To support a new company, product, or service.
- To reduce man hours for a specialized task.
- To provide information for better business control.
- To create information for faster and higher quality management decisions.
- To increase the competitive advantage of the company.
- To provide better customer service.
- To better integrate information across the organization.
Management is usually concerned with how the bottom line will be affected by the change. This means that ultimately the system must be viewed based on the effect it will have on the external business customer. Even an internal infrastructure system can in some way or another have a trickle down effect on the ultimate product or service cost, or the level of customer service. These are the concerns of the company leadership, and the closer the proposed system can be tied to this viewpoint, the higher the level of interest and support the system is likely to receive.
Copyright © 1999, Russ Finney, All Rights Reserved